Refund policy

Lavish Loft Store Policy — Refunds and Exchanges

By placing an order or completing a purchase with Lavish Loft, the customer confirms that they have reviewed and accepted the applicable product details, pricing, delivery timeframe and store policies.

Refunds and Exchanges

Lavish Loft does not provide refunds for change-of-mind purchases.

  • Eligible items may be exchanged within 3 calendar days of purchase or delivery, provided they are unused and unworn; in their original condition; and returned with all original tags, packaging, receipts and accessories.
  • Sale items, clearance items, jewellery, watches, pre-orders, specially sourced products, personalised items and altered products cannot be returned or exchanged for change of mind.
  • All returns and exchanges are subject to inspection and approval by Lavish Loft.
  • Where a refund is approved, Lavish Loft will initiate the refund within 2 working days. The time taken for funds to appear in the customer's account may vary depending on the bank, card provider, payment gateway or original payment method.

Jewellery and Watches

All jewellery and watch purchases are final sale and cannot be returned, refunded or exchanged for change of mind. This does not limit any rights that may apply where an item is confirmed to have been defective, incorrectly supplied or falsely described.

Damaged, Defective or Incorrect Items

Visible delivery damage, missing items or an incorrect product should be reported within 24 hours of delivery, together with clear photographs and proof of purchase. Any other defect should be reported as soon as reasonably possible after it is discovered. Items must not be used, worn, resized, altered or repaired before inspection. Once inspected, Lavish Loft may offer a repair, replacement, exchange or refund depending on the nature of the issue, product availability and applicable law.

Delivery and Return Charges

Delivery charges are non-refundable once the delivery service has been completed or the cost has been incurred. Customers are responsible for return-delivery and redelivery costs unless the product received was confirmed to have been damaged, defective or incorrectly supplied by Lavish Loft.